Sales Policy – BrightAli

Effective Date: March 7, 2025

At BrightAli, we are committed to providing high-quality organic gardening tools and an exceptional shopping experience. This Sales Policy outlines the terms and conditions that govern purchases, payments, pricing, and order fulfillment when shopping on BrightAli. By placing an order, you agree to the following policies.

1. Order Placement

Customers can place orders directly through our website BrightAli. Orders are processed on a first-come, first-served basis. Once an order is confirmed, you will receive a confirmation email with details of your purchase.

To ensure a smooth checkout process:

  • Verify that billing and shipping details are accurate before completing payment.
  • Double-check product selections before confirming your order.
  • If you encounter issues, contact us immediately at info@brightali.xyz for assistance.

2. Pricing and Payment Methods

2.1 Pricing Policy

All prices displayed on BrightAli are listed in U.S. dollars (USD). Prices are subject to change at any time without prior notice. However, once an order is placed, the price at the time of purchase will be honored.

  • Prices include applicable sales tax (if required by local/state laws).
  • Discounts, promotions, and limited-time offers will be honored only during their active period.
  • Prices do not include shipping fees, which are calculated at checkout.

2.2 Accepted Payment Methods

We offer secure payment options, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Other Secure Payment Gateways

All payments are processed using encrypted and secure third-party payment providers to ensure safety.

3. Order Processing and Shipping

3.1 Order Processing Time

Orders are processed within 1-3 business days after payment is confirmed. During high-demand periods, processing may take longer.

Once processed, you will receive a shipping confirmation email with tracking information.

3.2 Shipping Policy

We offer domestic shipping across the United States. Shipping options and estimated delivery times are displayed at checkout.

  • Standard shipping: 3-7 business days
  • Expedited shipping: 2-3 business days
  • Overnight shipping: 1 business day (available in select locations)

Shipping times may vary due to external factors such as weather conditions, carrier delays, or high order volume.

4. Order Modifications and Cancellations

4.1 Modifying an Order

Once an order is placed, modifications (such as address changes or product swaps) must be requested within 12 hours. Contact info@brightali.xyz immediately to make changes.

4.2 Order Cancellation

Orders can be canceled before they are shipped. If your order has already been processed or shipped, cancellation is not possible, and you will need to follow the Return & Refund Policy.

5. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. If you need to return, exchange, or request a refund, please refer to our Refund and Return Policy for detailed instructions.

6. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery by emailing info@brightali.xyz with:

  • Order number
  • Description of the issue
  • Clear photos or videos of the damaged/incorrect product

We will either send a replacement at no cost or issue a full refund.

7. Promotions, Discounts, and Gift Cards

We occasionally offer discount codes, promotions, and gift cards for our customers. Please review the following terms:

  • Discounts must be applied at checkout and cannot be retroactively applied after purchase.
  • Some promotions may have minimum order value requirements.
  • Gift cards are non-refundable and cannot be exchanged for cash.

If you have issues applying a discount, contact us before completing checkout.

8. Privacy and Security

Your privacy is important to us. All customer data is protected under our Privacy Policy, and we implement advanced security measures to safeguard payment and personal information.

We never store sensitive payment details on our servers. All transactions are processed through secure third-party payment gateways.

9. International Orders

Currently, we only ship within the United States. We are working on expanding international shipping options in the near future.

For inquiries regarding international orders, please email info@brightali.xyz.

10. Customer Support

If you have any questions regarding your order, payment, shipping, or need assistance, our customer support team is happy to help.

📍 Business Address:
2242 Valley View Drive, Cambridge, Massachusetts, United States

📞 Phone: 617-685-4089

📧 Email: info@brightali.xyz

🌍 Website: BrightAli

Thank you for choosing BrightAli! We appreciate your trust and look forward to providing you with the best organic gardening tools for a sustainable and thriving garden. 🌱✨